Our passengers and people lie at the heart of the business. The delivery of high levels of customer service depends on motivated, connected people. As well as placing safety as our highest priority we continually seek to improve customer service. Our Customer Board plays an important role in this process and this year we have developed a number of new initiatives which will help drive further performance improvements of our service delivery. This has been supported by a culture change programs involving our people to ensure we deliver excellent customer service.

More generally, we remain strongly committed to engaging with the local communities where we are based and this has involved Tripbron supporting a number of community initiatives and activities across our network.Our links are particularly strong around our headquarters in Ahmedabad where we employ the most people and where we have forged strong links with the local community through partnerships with schools, local government, businesses and the local Non-government organizations.

Across our network we focus our charitable efforts through our partnership with various NGO’s across India.

We want to grow our talent and keep Tripborn strong. We do this by having enthusiastic, well prepared people who are capable of stepping in for each other and taking ownership. We’re already working hard on this. Last year’s priority of developing good leaders and managers has added value to our business already and we will continue to build on this to ensure we are developing our key people.