“Our Goal as a company is to have customer service that is not the bestbut LEGENDERY”
Our Values: With our partners, our employee and our customers at our core, we live these values:
- Creating a culture of warmth and belonging, where everyone is welcome
- Acting with courage, challenging the status quo and finding ways to grow our company and each other.
- Being present, connecting with transparency, dignity and respect.
- Delivering our very best in all we do, holding ourselves accountable for results.
We make it easy to plan your next business or leisure trip online using best digital experience. Wherever you go, we are with you every step of the way!
We serve diverse Travel Products across transportation markets which are now converging – such as online Travel booking – and are viewed as a trusted intermediary.
Our employees have unique expertise and are problem solvers. We see our customers as invited guests to a party and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
Many of the services we enable have a direct impact on economic growth of our society we breathe-in.
Our Five Key Behaviors
We all have the company values listed on the back of our badges—Quality, Customer Satisfaction, Leadership, Integrity, People, Suppliers. Integrity must characterize everything we do. We want everyone who comes in contact with us to know that we do things the right way at Tripborn. We don't take short cuts.
Tripborn is very well positioned strategically. We must focus on program and products performance to deliver on the full operating and financial potential of our company.
Tripborn is a growing company today than we were. With this increased size comes the challenge of operating in a timely fashion. We must avoid bureaucratic delays. We must be agile enough to act faster than our competitors. This "small company" behavior has characterized Tripborn all along and is one we must continue.
We want good news to travel fast and bad news to travel even faster up the line. We need to be mindful of the importance of honestly communicating problems as well as breakthroughs. The sooner we communicate a problem, the easier it is for us to marshal our company's resources to solve it.
Tripborn's power comes from the talented people who make up our company. By cooperating and sharing our knowledge with each other seamlessly across organizations, we can make our company even stronger.